Smoke alarms going off in error? Firstly, follow our step by step guide below to SILENCE the smoke alarms.

 IMPORTANT

This generic advice can be followed to hush any brand of alarm. However, specific brand instructions MUST be followed to DEACTIVATE a faulty smoke alarm to avoid damaging the alarm.

STEP 1: Check for fire

Check there is NO fire in the house. If there is a fire, LEAVE IMMEDIATELY and call 000.

STEP 2: No fire? Now find the TRIGGERING alarm

LOOK for the alarm with the red flashing light. All your alarms will be sounding as they are interconnected but only the triggering alarm will have a flashing red light. TIP: Look directly

under the alarm as in some lights the flashing red light can be difficult to see.

 STEP 3: Now SILENCE the triggering alarm

PRESS the HUSH button on the TRIGGERING alarm (flashing red). This alarm and all the other alarms will now silence. TIP: If you cannot find the triggering alarm, press the HUSH

button on each individual alarm. NOW SILENCED THE ALARMS WILL ENTER A 10 MINUTE DORMANT PERIOD

Follow step 4 immediately

STEP 4: VACUUM all alarms: In most cases cause of false alarm is environmental

 VACUUM all around each smoke alarm, 360 degrees over the MESH guard, pay particular attention to the triggering alarm, This will clear the alarms of any insects, dust and other contaminants that may be triggering the alarm.

STEP 5: After 10 minutes the smoke alarms will resume normal operation

IF the smoke alarm does NOT sound again, you have removed the contaminant and NO FURTHER ACTION IS NEEDED.

BUT if the smoke alarm sounds again despite being thoroughly vacuumed, it may be faulty.

MOVE to step 6.

STEP 6: De-activate the TRIGGERING ALARM ONLY.

This alarm will be flashing RED and is triggering the other alarms to sound as they are all interconnected.

IDENTIFY whether the triggering alarm is a 240v or wireless 10-year lithium. A 240v alarm will have a green light indicating it is connected to the mains power. You must follow the deactivation instructions for the correct alarm as well as the correct brand of alarm.

Whilst we have instructions for most smoke alarms, should your brand not be included please use google to find instructions on how to de-activate your alarms.

Once you have successfully de-activated a smoke alarm OR if an alarm persists in sounding despite following these instructions,

IMPORTANT: LEAVE the de-activated triggering alarm in the same room it was installed. DO NOT mix with any other alarm as we need to know which alarm is the faulty/triggering alarm.

Please  advise us of any issues with the smoke alarms. Please note: If you damage an alarm, you will be required to pay for a replacement.